FAQ’s

For Rentals:

Q: Do you have pictures of all the items in your inventory?

A: We try the best we can to keep everything updated.  We are constantly adding new items to the list.  The best way to see the full inventory is to set up a time and visit the shop.

 

Q: I love all of your pieces but not sure how to use them?

A: That’s ok!  We are here to help!  This is a great opportunity to bring us your pinterest board and ideas to us and we will work with you to get the look you want to achieve.

 

Q: When should I reserve items for my event?

A: As soon as possible is always best.  Dates fill up fast.

 

Q: How do I make sure my items are reserved for my event date?

A: There is a 50% deposit of your entire total due, to ensure all of your items are held for your event.  There is a 25% security deposit that will be refunded up to 30 days after the event.  Any rental total under $100, payment is due in full to hold your items for your event date.

 

Q: Do I need to make an appointment to see the items in your rental inventory?

A: Yes, though I am pretty flexible.  Let us know if you have certain items that you would like to see, that way we can have them pulled out and ready for your viewing.  If there is decorating involved, let us get that together before you come as well, to get the full idea of what it will look like the day of.

 

Q: Can I change my order once I’ve placed it?

A: Of course!  As the inventory is always growing, we know you might see something else you may want to incorporate.

 

Q: What is your cancellation policy?

A: Changes & cancellations are fully refundable up until 30 (thirty) days before your event.  The security deposit is non-refundable.

 

Q: What if something gets damaged or broken?

A: We understand things happen.  But in the event that something like this were to happen, we will assess the damage and determine the price to replace or fix.  This is where the security deposit comes in.  If it costs more than the collected deposit, you will be responsible for the difference.   Some of these items others are counting on to be at their event after yours.  So we need to be able to replace or fix quickly for the next event.

 

Q: Do you require a minimum order?

A: Yes and no.  For pick up no.  For delivery, your total must be at minimum $100 for a 50 mile radius.  Any delivery over 50 miles, there is a minimum of $200.

 

Q: Do you deliver and help with set up?

A: Yes we do!  Contact us for a full quote of your event and delivery and set up charge.  Prices start at $20 minimum.

 

Q: Do you purchase items from the public?

A: Yes!  We are always looking for new things to add to the inventory!  Send us a picture of the item or contact us and we will set up a time with you to look at the item(s).

 

Custom Painting

Q: Do you paint other people’s furniture for them?

A: Yes we do.  We will paint anything from picture frames up to hutches and dining room table sets.  We do all the fixing, sanding, painting, and finishing so you don’t have too.  We use the best paint and best finishes we have experience with.  We specialize in primitive, but have done a variety of finishes.  Pricing starts at $35.

 

Q: There are broken pieces on my furniture, but I want to keep it!  Can you fix items as well?

A: We always try to salvage anything we can.  Contact us with a picture and we will let you know if it can and will be saved.  (Most of the time, it can be)

 

Q: I don’t have the piece I’m searching for.  Can you build something?

A: Building has become such a passion for us.  We love a challenge or something we have already done.  Pictures always help to get your full vision too.  Some items we have already built are chalkboards, frames, benches from headboard and footboards, bookshelves, tables, benches, baby gates, and much more!

 

Q: How long does painting take?

A: It depends on the piece and what you would like done.  Estimated time is usually 3 weeks or more.  We don’t like to rush drying times, and this is the most time consuming part.  Ever heard of the term “watching paint dry”?  Yep, it’s true, sometimes it can take a little while.  At the time of the consultation, we will give you a more specific time frame.

 

Q: Do you paint all year round?

A: No we do not.  Our painting time frame is October thru April.  But feel free to contact us just in case we can squeeze some time in between.

 

Q: What kind of paint and finishes do you use?

A: Latex enamel paint is the way to go for wood furniture.  This has held up the best and is the most durable.  We use all kinds of finishes depending on the piece of furniture.  Soft wax or polyurethane are the most popular.

 

Q: How can I pay?

We now accept Credit and Debit cards on purchases over $100!  Whether we send you an invoice online or swipe your card onsite.  We use the safe and secure Paypal.  We also accept cash or check as well.